Molong Flower Room — Privacy Policy

Last updated: May 2026

Molong Flower Room (“us”, “we”, or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Molong Flower Room is powered by Shopify, which enables us to provide the Services to you.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

1. Personal Information We Collect

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified such that it cannot be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

•       Contact details including your name, delivery address, billing address, phone number and email address.

•       Financial information including payment card information, financial account details, transaction details, form of payment and payment confirmation. Card details are processed securely by Shopify Payments — we do not store your full card number.

•       Account information including your username, password, security questions, and account preferences and settings.

•       Transaction information including the items you view, place in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.

•       Communications with us including the information you include when you contact us, for example when submitting a customer support enquiry.

•       Device information including information about your device, browser or network connection, your IP address and other unique identifiers.

•       Usage information including information about how and when you interact with or navigate the Services.

2. How We Collect Your Personal Information

We may collect personal information from the following sources:

•       Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.

•       Automatically through the Services, including from your device when you browse or use the Services, and through the use of cookies and similar technologies (see Section 6 below).

•       From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.

•       From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

•       Providing, tailoring and improving the Services. We use your personal information to provide you with the Services, process your payments, fulfil your orders, send you order and account notifications, manage your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience for you.

•       Marketing and promotional communications. We may use your personal information to send you marketing and promotional communications by email where you have opted in to receive these, or where permitted under applicable law. You can opt out at any time — see Section 7 below.

•       Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

•       Communicating with you. We use your personal information to provide customer support, respond to your enquiries and maintain our relationship with you.

•       Legal obligations. We use your personal information to comply with applicable law, respond to valid legal processes (including requests from law enforcement or government agencies), and enforce or investigate potential violations of our terms or policies.

4. How We Disclose Your Personal Information

We do not sell your personal information. We may disclose your personal information to third parties in the following circumstances:

•       Service providers: including Shopify and other vendors who perform services on our behalf such as payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

•       Business and marketing partners: to provide marketing services and, where permitted, to deliver relevant advertising to you. Our marketing partners will use your information in accordance with their own privacy notices.

•       With your direction or consent: such as to ship your products, or through your use of social media integrations.

•       Legal and compliance purposes: to comply with applicable legal obligations, respond to government requests, enforce our policies, or protect the rights and safety of our business, users or others.

•       Business transactions: in connection with a merger, acquisition, sale of assets or similar business transaction, subject to appropriate confidentiality obligations.

5. Our Relationship with Shopify

The Services are hosted by Shopify Inc., which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than Australia, in order to provide the Services.

Shopify may also use personal information collected from your interactions with our store, together with data from other merchants and with Shopify itself, to provide enhanced platform features and services. In these circumstances, Shopify is responsible for the processing of your personal information for those purposes.

To learn more about how Shopify uses your personal information and to exercise any rights you may have in relation to Shopify’s processing, please visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy or the Shopify Privacy Portal at https://privacy.shopify.com/en.

6. Cookies and Tracking Technologies

Cookies are small data files placed on your device by websites you visit. We and our third-party service providers (including Shopify and analytics platforms) use cookies and similar tracking technologies to collect usage and device information, remember your preferences, and improve your experience on our website.

You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function correctly.

Our website may also use third-party analytics tools that collect data about your browsing behaviour to help us understand how visitors use the site and to improve our Services.

7. Your Rights and Choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have certain rights in relation to the personal information we hold about you. These include the right to:

•       Access: request access to the personal information we hold about you.

•       Correct: request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

•       Delete: request that we delete personal information we hold about you, subject to any legal obligations we have to retain it.

•       Opt out of marketing: you may opt out of receiving promotional emails at any time by using the unsubscribe link in any marketing email, or by contacting us directly. If you opt out, we may still send you non-promotional communications relating to your account or orders.

To exercise any of these rights, please contact us using the details in Section 13 below. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe as required under applicable law. We will not discriminate against you for exercising any of these rights.

8. Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold about you from misuse, interference, loss, unauthorised access, modification or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us, and that you keep your account credentials secure and do not share them with others.

How long we retain your personal information depends on factors including whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

9. International Transfers of Personal Information

We may transfer, store and process your personal information outside of Australia. In particular, as part of our use of Shopify’s platform, your information may be stored on servers located in other countries. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with this Privacy Policy and applicable Australian privacy law.

10. Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on our Services.

11. Children’s Privacy

Our Services are not directed at children under the age of 18, and we do not knowingly collect personal information from anyone under that age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below and we will take steps to delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date. We encourage you to review this page periodically. Continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

13. Complaints

If you have any concerns or complaints about how we have handled your personal information, please contact us in the first instance using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we have handled your personal information, please get in touch:

Molong Flower Room

91 Bank Street, Molong NSW 2866

hello@molongflowerroom.com.au

02 5339 4480.