Refund policy
Returns & Refunds Policy
At Molong Flower Room, we want you to love what you've bought. If something isn't quite right, we're happy to help — just get in touch with us directly and we'll sort it out.
We don't process returns through the website. All return and refund requests are handled in-store or over the phone. You can reach us at:
📍 91 Bank Street, Molong NSW 2866 📞 (02) 5339 4480 | 0401 962 266
Fresh Flowers & Perishable Items
Unfortunately, fresh flowers and other perishable items cannot be returned or exchanged due to their nature. If you have a concern about the quality of your flowers at the time of delivery or collection, please contact us as soon as possible and we'll do our best to make it right.
Homewares, Gifts & Non-Perishable Items
We accept returns on full-priced homewares and gift items within 30 days of purchase, provided the item is:
- In its original, unused condition
- Returned in its original packaging with any tags still attached
Sale items are not eligible for return or refund.
How to Return an Item
To arrange a return, please contact us by phone before sending anything back. We'll confirm eligibility and talk you through the next steps.
You're welcome to return items in-store at no cost to you. If you're unable to visit us in person, return postage is at your own expense. We recommend using a tracked service, as we're unable to take responsibility for items lost or damaged in transit.
Exchanges
We don't process direct exchanges. If you'd like a different item, simply return your original purchase (in line with the conditions above) and place a new order separately — either in-store, by phone, or online.
Questions?
We're always happy to have a chat. Give us a call or pop in and see us — there's usually a coffee in it for you.